Help2Buy Register

Help2Buy

Terms and conditions

Last updated 15 November 2026

These terms apply when you use help2buy.au and when you book or pay for a Help2Buy service. Please read them with our Privacy Policy and Disclaimer.

1. Who we are

Help2Buy is a trading name of Property Association Pty Ltd (ABN 92 130 065 075), a licensed real estate agency in New South Wales (corporation licence 1588322, Property and Stock Agents Act 2002 (NSW)). In these pages, “Help2Buy”, “we”, “us” and “our” mean Property Association Pty Ltd trading as Help2Buy.

Contact: 1/208 Parramatta Road, Homebush NSW 2140 · 1300 400 222.

2. Not a government service

Help2Buy is an independent business. We are not part of, and are not endorsed by, Housing Australia, the Australian Government or any state government. Eligibility for the Help to Buy scheme is decided by Housing Australia and participating lenders, not by us. Official scheme information is at firsthomebuyers.gov.au.

3. Using this website

4. Registering your interest

Registering on this site is free and does not commit you to anything. It lets us send you project information such as floorplans and current prices, and contact you about Help2Buy services. Registering does not reserve a property, guarantee a price or confirm your eligibility for any scheme.

5. Our services and fees

All fees are in Australian dollars. Before you pay any fee, we will confirm in writing what the service includes, when the fee is payable and whether GST applies. If anything in that written engagement differs from this page, the written engagement applies.

5.1 One-hour consultation: $600

A one-hour consultation to talk through your situation, the Help to Buy scheme and your options. If you go on to proceed with the qualification check and funder assessment (section 5.2), the $600 will be refunded to you or credited towards that $2,000 fee.

5.2 Qualification check and funder assessment: $2,000

For buyers interested in existing homes through our buyer’s agent service. We review your circumstances against the published scheme criteria and assess which participating funders may suit you, so you know where you stand before searching. This is a preliminary assessment only. It is not a loan approval or a decision on scheme eligibility, which can only be made by a participating lender and Housing Australia.

5.3 Commencing your search: $2,000

Once the qualification check is complete and you choose to go ahead, a further $2,000 is payable to commence your property search as your buyer’s agent. Our appointment as your buyer’s agent will be made under a written agency agreement as required by NSW law, which will set out the scope of the search, any further fees and how the engagement ends.

Terms and conditions apply to each service, as set out in your written engagement or agency agreement.

6. New projects

Information about new apartment projects, including price ranges, fact sheets, floorplans and images, is supplied by or based on information from the developers. Prices, availability, inclusions and specifications can change without notice. Images may be artist impressions. Always check the contract of sale and seek independent advice before you buy.

7. Our role

For new projects, we may act as a licensed agent for the developer and may receive a commission from them. When we act as your buyer’s agent under a written agreement, we act for you. We will tell you whose behalf we are acting on and disclose any commissions or benefits as required by law.

8. Liability

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Subject to that, we are not liable for any loss arising from reliance on general information on this website.

9. Privacy

We handle personal information as set out in our Privacy Policy.

10. Complaints

If you are unhappy with our service, please contact us on 1300 400 222 or write to 1/208 Parramatta Road, Homebush NSW 2140 and we will try to resolve it. If you are not satisfied, you may contact NSW Fair Trading.

11. Changes

We may update these terms from time to time. The version on this page applies from the date shown above.

12. Governing law

These terms are governed by the laws of New South Wales, Australia.