Help2Buy

Privacy Policy

Last updated 15 November 2026

We respect your privacy. This policy explains how Help2Buy collects, uses, shares and protects your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Who we are

Help2Buy is a trading name of Property Association Pty Ltd (ABN 92 130 065 075), a licensed real estate agency in New South Wales (corporation licence 1588322, Property and Stock Agents Act 2002 (NSW)). In these pages, “Help2Buy”, “we”, “us” and “our” mean Property Association Pty Ltd trading as Help2Buy.

2. What we collect

When you register, book a consultation or use our services, we may collect:

• your name, email address, mobile number and postcode;
• the projects or areas you are interested in, and whether you are a first home buyer;
• if you engage our services, information about your income, savings, borrowing position and household that you choose to give us so we can assess your options; and
• technical information such as the page you came from and campaign tags in the link you used.

You do not have to give us your details, but if you don’t, we may not be able to send you project information or provide our services.

3. Why we collect it

• to send you the floorplans, prices and project information you asked for;
• to contact you about Help2Buy, the Help to Buy scheme and suitable properties;
• to provide consultations, qualification checks, funder assessments and buyer’s agent services;
• to run and improve this website and our marketing; and
• to meet our legal obligations, including as a licensed real estate agency.

4. Who we share it with

• Our CRM and service providers. Your details are stored in the customer relationship management (CRM) system we use to manage enquiries, and with providers who help us run this website, email and bookings.
• Developers, with your consent. If you ask about a particular project, we may share your contact details with that project’s developer or its sales team so they can respond.
• Funders and lenders, with your consent. If you engage us for a qualification check or funder assessment, we will only share your financial information with participating lenders, brokers or funders after you agree.
• As required by law, for example to regulators.

We do not sell your personal information. Some of our service providers may store data outside Australia. Where that happens, we take reasonable steps to make sure your information is protected.

5. Marketing

We may send you updates about projects and the scheme. You can opt out at any time by using the unsubscribe link in our emails, replying STOP to an SMS, or contacting us.

6. Security and retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as required by law, then delete or de-identify it.

7. Access and correction

You can ask to see the personal information we hold about you, or ask us to correct it, by calling 1300 400 222 or writing to us at 1/208 Parramatta Road, Homebush NSW 2140. We will respond within a reasonable time.

8. Complaints

If you have a concern about how we handled your information, contact us first and we will try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

9. Changes

We may update this policy from time to time. The current version is always on this page.